“Businesses are not going to expend money fixing any problem, no matter how severly it affects me as a customer, until it starts to affect their profitability. I wouldn’t expect them to; they are a construct created with the express purpose of optimizing profitability. My goal as a security conscious consumer is to make it the corporation’s best interest to fix any problems that would have a detrimental effect on me as quickly as possible.”

anonymous ISP customer, January 2002